How do I track my order?
We strive to process and ship orders promptly within 48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
How long will it take to receive my order?
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.
How long will it take to receive a refund?
Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse. You can track the progress of your return using the provided tracking number which indicates when the package reaches our warehouse.
The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email support@thekodoofficial.com or click here so we can investigate this for you.
What is your return policy?
We use a return period of 90 days during which the customer may return his or her package. These 90 days start when the package is received. Please note that the return shipment must be sent back to us within these 90 days.
Return conditions: All returned items must be in pristine condition.
All information about the return policy can be found on our return/refund page.
How do I make a return?
Making a return is easy! Here's what you need to do:
- Within 90 days of receiving your order, send an email to support@thekodoofficial.com indicating that you want to exchange one or more products.
- Our team will promptly provide you with return instructions.
- Follow the provided instructions to complete the return process.
What payment methods can I use?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, IDEAL and BanContact
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
